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Patient Frequently Asked Questions

Where are you located?

USMD|UANT has office locations throughout the DFW Metroplex. Please contact our office at 817-784-8268 for detail directions to a specific office. Additional information on office locations is listed under "Patient Information".

How do I make an appointment?

Appointments can be made via telephone, on our website here or in person. Please have your insurance information available to give to the receptionist if you call. If you are currently covered under a managed care plan, we can schedule your appointment more efficiently if you provide us with a physician referral number. (You will need to contact your primary care physician and ask for a referral in advance.) If for some reason the physician that you requested to see is not available, we will try to accommodate your request at the earliest time available or schedule you with another physician.

How do I obtain a refill of my prescriptions?

Please contact our switchboard at 817-871-8268 if you would like a refill on your prescription. Please allow 24 hours for our office to fulfill a prescription request.

What are your office hours?

USMD|UANT's clinic hours are between 9:00am and 5:00pm Monday-Friday. While most of USMD|UANT's offices are open each weekday, some offices might not have a physician in the office each day and others might close between 12:00 and 1:00pm for the lunch hour. Our switchboard is open from 8:30am to 5:00pm each weekday and representatives are available to answer questions about any of USMD|UANT's offices.

What do I need to bring on my first visit?

You must have your insurance card and driver's license and be prepared to pay your co-payment. In addition, please bring any of the following items, if available:

  • If your insurance requires a referral from your primary care doctor, please contact your PCP for the referral
  • Recent blood work, including PSA results
  • CT, MRI, and other medical testing done within the last 6-12 months
  • List of all prescriptions and over-the counter medications you are currently taking
  • Arrive with a full bladder, as a urine specimen is frequently needed for most of our new patients
  • A list of questions written down to help you remember what questions to ask the physician

Do you accept my insurance?

USMD|UANT participates with most major insurance companies. If you do not see your insurance listed below, please call our office and ask for our billing department.

Accountable Health PPO One Health Plan PPO

Aetna®

  • TRS
  • US Healthcare PPO & HMO
Pacificare HMO
BCE Emergis (formerly Admar) Pacificare Secure Horizons (Medicare)
Beechstreet PPO PPO Next (Medical Control)

Blue Cross Blue Shield®

  • Blue Choice PPO & POS
  • Federal Select PPO
  • Health Select POS
Private Health Care System (PHCS)
Community Care Network (CCN) Pro-America PPO
Choicecare Provider Networks of America (ProNet)
Cigna PPO & HMO True Texas Choice
First Health PPO (Texas Instruments) Texas Municipal League (TML)
Health Smart Unicare PPO
Managed Care-Galaxy PPO United Healthcare
Medicare & Medicare Railroad USA Health Network PPO
Motorola PPO  
Multiplan PPO  

 

Do I need to pay for my procedure/test prior to being seen?

Co-payments are expected at the time of check-in. Additional payments will be charged for related procedures and tests. USMD|UANT will bill your insurance carrier for the balance due.

Do you accept personal checks?

Yes, we accept personal checks.

Can I pay by credit card? Which ones do you accept?

We accept American Express, Visa, MasterCard, and Discover; as well as all debit cards.

Do I have to pay my co-pay upfront?

Co-Payments are expected when you check in for your appointment.

I'm having pain at my incision site. What should I do?

Call our office. After hours, our answering service will direct the physician on call to contact you. If you feel you have an emergency that cannot wait, please dial 911 or visit your closest emergency room.

What can cause blood in my urine?

There can be many reasons for blood in the urine. It is best to call our office, explain the symptoms, and get in to see the physician as soon as possible.

What are my treatment options for stone removal?

Various treatment options exist for removal of stones. A consultation with our urologists is the best way to determine which treatment plan works best for your situation.

How long is my first appointment expected to take?

Your initial consultation may take anywhere from 15 to 45 minutes, depending on the nature of your urologic concern. There is always a chance that your doctor may have been called over to the hospital for an emergency. If this happens and we see that you may have an extended wait, we will offer you the option to wait or reschedule.

Do you have forms available online to help speed up my registration process?

Yes. Please visit the Patient Forms section of our website.

Urology Associates of North Dallas * Urologists of Dallas Texas
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